Some words have different meanings in the way/field you use that word.
It will be helpful to see where the translation is going to be, like an "iframe" in the right yellow panel who becomes visible when you select a row. (or activate the link to the url's who have that word, opening it in a modal window)
It will be a lot of help to choose the correct form for the translation.
Сервис поддержки клиентов работает на платформе UserEcho